Welcome to the Goodwood Online Shop and Ticketing Service (our “Online Service”), which is provided by The Goodwood Estate Company Limited for and on behalf of the following companies:
(together referred to in these terms and conditions as “we” or “us”). All our companies have a registered office at Goodwood House, Goodwood, Chichester, West Sussex PO18 0PX.
Use of this on-line service is conditional on (and you are only authorised to make use of it if you agree to, and accept) all of our terms and conditions set out below. Before you can place an Order you will be prompted to confirm that you have read and accept them. Where you act as a consumer nothing in these terms and conditions seeks to or will have the effect of adversely affecting your statutory rights. In using the Online Service you confirm that:
In these Conditions:
“Conditions” means these standard terms and conditions of sale for your online purchase of our tickets or merchandise;
“Goods” means our online merchandise (including any instalment of or any part of them) described in the Order, and, where the context so permits, tickets to our events;
“Order” means any order form submitted by you using our Online Service for the purchase of tickets or merchandise; and
“Substitute Goods” means Goods of equivalent price and quality that we may in our absolute discretion supply to fulfil your Order in the event that any ordered Goods are unavailable. Any supply of Substitute Goods will always be subject to your right to cancel your Order and return the Substitute Goods to us at our expense, as set out at clause 4.3.
3.1 Each of your Orders shall be deemed to be an offer by you to purchase the Goods set out in that Order in accordance with these Conditions. We shall acknowledge receipt of each Order immediately and endeavour to determine whether we can accept each of your Orders within one (1) working day of your submission of the Order to us. We reserve the right to reject any Order for any reason whatsoever. Acknowledgement of receipt does not constitute acceptance of the Order.
3.2 Each Order that we accept shall be followed by an acceptance by us, which shall be evidence of our acceptance of the offer contained in that Order. We shall send you an acceptance online, together with an option for you to print out a hardcopy of the acceptance, and a copy of the acceptance by email. Our acceptance will contain the following information:
4.1 We will use our best endeavours to ensure that all Goods that we supply will be of good quality and will adhere to any of our representations as to their quantity, quality, standards or any description made via this Online Service.
4.2 You may reject any Goods which are faulty at any time up to 14 working days from receipt of the Goods by you or the person to whom you have directed us to deliver the Goods, provided that you take reasonable care of them. We shall reimburse your reasonable costs of returning any faulty Goods.
4.3 You may reject any Goods which do not conform to the to quantity, quality, standards or description you expected at any time up to 14 working days from receipt of the Goods by you or the person to whom you have directed us to deliver the Goods, provided that:
5.1 If you are acting as a consumer you may cancel the Order for the Goods, excluding tickets, at any time up to 7 working days from the receipt of the Goods by you or the person to whom you have directed us to deliver the Goods, provided that: you give us a notice of cancellation by any of the following methods:
5.2 Your right to cancel is subject to the following:
5.3 Orders for tickets cannot be cancelled.
6.1 Prices shown include VAT but not delivery (or any local taxes or duties for which you may be liable if the delivery address is not in the United Kingdom).
6.2 The price of any Goods will be as shown on the website from time to time, except in the case of obvious error.
6.3 Prices are liable to change at any time but changes will not affect Orders which we have already accepted at the time of the change.
6.4 You will be requested to submit your credit or debit card details with all Orders. We shall only accept Orders for which valid credit or debit card details are provided, and acceptance shall be subject to the terms and conditions of the credit or debit card issuer for the authorisation of online sales.
7.1 Goods for delivery addresses in the UK shall be delivered by Royal Mail or by courier at the rates set out in the Order and to the delivery address given by you in the Order. Goods shall remain at our risk until delivered to the delivery address.
7.2 Goods for delivery addresses outside of the UK shall be delivered by courier at the rates set out in the Order to the delivery address given by you in the Order. Goods for delivery to addresses within the European Union shall remain at our risk until delivered to the delivery address. Goods for delivery to addresses outside of the European Union shall be at your risk.
7.3 We shall use our best endeavours to despatch all Orders for delivery to you within 30 days of our acceptance of the Order.
7.4 Event tickets will be sent out to you at least 5 working days before the event. If you order event tickets 5 days or fewer before the event your tickets will be available for collection at the ticket office on the day of the event.
8.1 We warrant that the Goods shall be free from defects in materials and workmanship for a period of 28 days from the date of delivery, provided that:
Whilst we shall endeavour to fulfil your Orders swiftly and efficiently, we shall not be liable for any delay in performing or any failure to perform any of our obligations under these Conditions if the delay of failure was due to a cause beyond our reasonable control.
10.1 We shall not, to the fullest extent permitted by law, be liable to you for any indirect damages or any consequential damages including, without limitation any loss of:
or any special, exemplary, punitive or any other monetary or other damages or liabilities arising out of or relating to any representation, implied warranty, condition or other term, any duty at common law or obligation placed on us by these Conditions or by the supply of the Goods.
10.2 Our entire liability under or in connection with any agreement created by our acceptance of your Order shall not exceed the total price of the Goods itemised in your Order, except where expressly stated otherwise in these Conditions.
10.3 We accept that nothing contained in these Conditions excludes or limits any liability which we are not entitled to exclude or to attempt to exclude by law, including liability for death or personal injury caused by our negligence, or for fraud, or under section 2(3) of the Consumer Protection Act 1987 as amended from time to time.
11.1 To enable us to offer the Online Service to you we need to collect and use personal data about you (your “Customer Information”). The Customer Information is all the information requested on each of your Orders, and is required to process your Order.
11.2 You hereby warrant that your Customer Information shall not:
11.3 We shall keep your Customer Information secure and confidential. We warrant that each of our companies processing personal data holds and will maintain a notification with the Information Commissioner under the Data Protection Act 1998, as amended or re-enacted form time to time, for all processing of your Customer Information. We shall not disclose, sell, rent or share your Customer Information to or with any person outside of our group of companies without your consent.
11.4 In operating the website we may use servers based outside of the European Union. Your Customer Information may therefore be stored and some automatic processing of it may be undertaken outside of the EU. However, we will keep your Customer Information secure and confidential. You hereby consent to the processing of your Customer Information outside of the EU, and we will deem your submission of personal data in an Order to be confirmation of your consent.
11.5 Where you are purchasing tickets for a Goodwood event you acknowledge that at such events photographs and moving images may be taken by Goodwood or by others acting on Goodwood’s behalf as well as by other members of the public and that your image may be included either deliberately or accidentally in such photographs and moving images. By purchasing tickets for an event or by attending such event you agree to release and assign to Goodwood, permission to licence all images, whether still or moving, and to use such images, as well as any associated sound recordings, in any media for any purpose which may include, amongst others, reporting, advertising, promotion, marketing and publicity for any product, service or future event. You agree that any images may be combined with other images, graphics or text (including your name), cropped, edited altered or modified. You further agree that Goodwood will have all rights to such images and associated sound recordings in perpetuity and you acknowledge and agree that Goodwood is not liable for any further payment, consideration, accounting or further claim for any reason.
Where you buy a ticket for another person you undertake to make that person (or their parent or guardian in the case of a minor) aware of these provisions before the event and aware that by attending the event they accept them.
12.1 We are a member of a group of companies, of which The Goodwood Estate Company Limited is the holding company. We may perform any of our obligations or exercise any of our rights set out in these Conditions ourselves or through any other member of our group, provided that any act or omission of any such member shall be deemed to be our act or omission.
12.2 No forbearance, delay or indulgence by either party enforcing the provisions of these Conditions shall prejudice or restrict the rights of that party nor shall any waiver of its rights operate as a waiver of any subsequent breach and no right, power or remedy conferred upon or reserved for either party by these Conditions is exclusive of any other right, power or remedy available to that party and each such right, power or remedy shall be cumulative.
12.3 If the whole or any part of the terms of these Conditions prove to be illegal or unenforceable the remainder of the Conditions shall remain in full force and effect.
12.4 Any notice to be given by you to Goodwood must be given to the address (or e-mail address) as set out herein. We may give notice to you at either the e-mail or postal address you provide us with when you place an Order. In proving the service of any notice it shall be sufficient to show, in the case of a letter, that it was properly addressed, stamped and placed in the post, and in the case of e-mail that the e-mail was sent to the specified e-mail address of the addressee.
12.5 We reserve the right to amend these Conditions from time to time.
12.6 These Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the purchase by you and the sale by us of Goods as expressed in any Order.
These Conditions shall be governed by and construed in accordance with English law, and, subject to any applicable law governing consumer contracts, shall be subject to the exclusive jurisdiction of the English Courts.